Plenyo

Terms and Conditions

§ 1 Scope

These Terms and Conditions apply to all contracts between Macit Uzbay, Breite Str. 94, 47798 Krefeld (hereinafter referred to as the “Provider”) and customers regarding the use of the SaaS platform “Plenyo” for managing restaurant reservations.

§ 2 Subject of the contract

The provider makes a cloud-based software solution (SaaS) available to the customer, which includes the following functions:

  • Online reservation system for restaurants
  • Table management and capacity planning
  • Customer management (CRM)
  • Analytics and reporting
  • Marketing tools (email, WhatsApp, push notifications)
  • Mobile apps for iOS and Android

§ 3 Contract formation

The contract is concluded by the customer's registration and the selection of a subscription plan. After successful registration, the customer receives a confirmation email with access data.

§ 4 Scope of services and availability

4.1 Availability

The provider guarantees platform availability of 99% on an annual average. Excluded are maintenance periods announced in advance.

4.2 Features

The specific range of features depends on the selected subscription plan:

  • Starter: Basic features for up to 10 tables
  • Professional: Extended features including analytics
  • Enterprise: All features including white-label and API access

§ 5 Prices and payment terms

5.1 Prices

Prices are based on the current price list on the website. All prices are exclusive of statutory VAT.

5.2 Payment method

Billing is monthly or yearly in advance, depending on the selected billing interval. Accepted payment methods are:

  • Credit card (Visa, Mastercard, American Express)
  • SEPA direct debit
  • PayPal

5.3 Late payment

In case of late payment, the provider reserves the right to temporarily suspend access to the platform until outstanding amounts are paid.

§ 6 Contract term and termination

6.1 Term

The contract is concluded for an indefinite period. The minimum contract term is one month.

6.2 Ordinary termination

Both parties may terminate the contract with 14 days' notice to the end of the month. Termination must be in text form (email is sufficient).

6.3 Extraordinary termination

The right to extraordinary termination for good cause remains unaffected. A good cause exists in particular in the following cases:

  • Payment default of more than two months
  • Violation of the terms of use
  • Misuse of the platform

§ 7 Customer obligations

7.1 Access data

The customer is obliged to keep access data confidential and protect it from third-party access. In case of suspected misuse, the provider must be informed immediately.

7.2 Usage rights

The customer receives a simple, non-transferable right to use the software for the duration of the contract. Transfer to third parties is not permitted.

7.3 Prohibited use

The customer undertakes not to use the platform for unlawful purposes and not to distribute content that violates applicable law.

§ 8 Data security and privacy

The provider undertakes to process all personal data in accordance with the provisions of the GDPR. Details can be found in the privacy policy.

The customer is responsible for the legality of the data they upload and indemnifies the provider against third-party claims.

§ 9 Liability

9.1 Limitation of liability

The provider is fully liable for intent and gross negligence as well as for damages arising from injury to life, body or health.

In the case of slight negligence, the provider is liable only for breach of essential contractual obligations (cardinal obligations). In this case liability is limited to the typical, foreseeable damage.

9.2 Data loss

The provider creates regular backups. The provider is liable for data loss only insofar as it could not have been avoided by proper data backup by the customer.

§ 10 Changes to the terms

The provider reserves the right to amend these terms. Changes will be communicated to the customer by email at least 4 weeks before they take effect. If the customer does not object within this period, the amended terms shall be deemed accepted.

§ 11 Final provisions

11.1 Applicable law

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

11.2 Place of jurisdiction

The place of jurisdiction for all disputes arising from this contract is Krefeld, provided that the customer is a merchant, a legal entity under public law or a special fund under public law.

11.3 Severability clause

Should individual provisions of these terms be or become invalid, this shall not affect the validity of the remaining provisions.

Status: December 2025

Back to home